So many days have passed. My stories are full of crying, anger, lost, and enlightenement. I cannot tell a lot for you guys will be just bored of wall of texts. I will just say that my business have been going through so many sides. I've been cut by almost every sharp turn of business. Don't really get it? That's ok.
1 I've not had enough money to pay to everyone. I discovered that I lost 100,000 baht of profits. (1 dollar=40 baht)
2 I've a small strike from my cheves. Might be common for westerners but not for me. I've paid them really really well. I opened up another canteen and I need their help. I opened up another one because I had to. I just needed to see that they would return my favour. But no..they see this as a chance to earn more pay, take more control of a company for they believe there's no chance for me to hire some others.
3 I was betrayed by my own uncle. I don't know whether this is 100% true. But one souce told me that he's been having an affair with one of the cheves and probably been listening to all she says. This made him spilling all our secrets to her, and doesn't really care much about my good deeds. It hurts. He took care of me when I was young..
And today I just learned a great lesson of management. Isn't it weird that employees who are taken advantage of from their bosses, always behave well. It's because...bosses need to build up the "system" that will control them as much as they can so they can take advantage of their employees. These employess are people who like to be ordered around. They just become nutcase when there's no rules forcing them. They can't be nice on their own. Other people who are not like this are the people who don't like being ordered around.
Another thing is that there are 2 kinds of workers only in this world. First off, is workers who work for money. Second is workers who work for their pleasure in working.
The second group is rare in this world. When we find one, keep him well. Give him a lot of payment so he can be with us for as long as possible. So manager's duty is to find out whether that worker belongs to the first group or the second group. Try to meet their needs. In the same time controlling them with sets of rules and systems-always, always. When we run into people like my cheves, it may be because I just couldn't meet their needs.
Obviously, my cheves belong to the first group of worker. Their needs are being controlled, and money. If the system is well, they might just work for money and can't cheat or act naughty like this.
I have to write these down so that this knowledge will sink into my brain and my heart for as long as possible----hopefully lifetime. They almost got me lose my business. This management course is expensive. Everytime I forget, I will come and read this.
Normally people want to seem nice and be appreciated by everybody. But bosses come with the greater and harder responsibility. Since good people can become bad and bad people can become good. This depends on the system and rules. The boss's job is to building a system and rules. The boss's job is to identifying which type of workers they have. The boss's job is to be hated and feared for we pay! The money's ours! We pay! Do not fear them! There's always a replacement for everyone. Might be equally good, better, or worse but there's always a replacement. Distinguish feeling from this job! Obviously, all my workers except for Paul belong to the first group. No matter how nice the future workers are, they will become bad in this zero system environment as this. I made a promise to this man that I need to keep. That is ,from now on, I will always be strict, and full of system. I need to keep it since I say "yes" to him.
My cheves are the great case of study especially the head of them. This guy, whom I made a promise to, is her old boss. He told me that she used to be nice and will never leave her work undone. But when she's with me, she feels fine to leave her work undone. What's with that?
The answer is - she is the kind of people who doesn't have her own ground of believes. She is like water. She will flow to wherever the direction of the geography leads to. When she worked with her old boss, she's surrounded by this collegue who belongs to the second type of worker. So she becomes something like that,too. But in this new environment, she immitates the first type of collegue. Today they told me they would leave home early because they're tire. They didn't care whether there will be someone cooking or not! She used to not be like this! Great case study. When no rules nor punishment, disaster rules.